COVID-19 UPDATE - Click The Banner || FREE UK SHIPPING ON ORDERS £50 AND OVER

Shipping & Returns Policy

SHIPPING 

We currently ship to the following locations:

  • United Kingdom*
  • Europe (Including the following countries)Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Canary Islands (Spain), Sweden, Switzerland, Ukraine
  • Mexico
  • Brazil
  • Australia
  • New Zealand
  • Singapore

Prices of shipping are dependant on the weight of the products you are ordering and can be easily calculated before checking out. Just pop the product in your basket, checkout and choose your delivery method and it will all be done for you. 

All our parcels are sent using The Royal mail and their worldwide options. International parcels may incur custom’s charges and may be held in customs for a period of time. We cannot be held responsible for custom’s charges however if your parcel is significantly delayed please contact us at info@thealternativeatticdesign.com and we will see if we can speed it up for you.

 *Free standard shipping to any UK mainland orders over the order value of £50

 

PRODUCT RETURNS POLICY

We aim to always provide you exactly what you ordered and fault free. Sometimes life doesn’t work like that though and you will need to return your product. So, here is what you need to know about returns.

 

QUICK RETURNS POLICY

  1. If your product doesn’t fit you, isn’t to your tastes or you change your mind please return it to us within 14 days of receipt.
  2. The product must be undamaged and unworn apart from how you would try it on in a normal shop.
  3. Please send us an email at info@thealternativeatticdesign.com to tell us that the product is coming back and where you can, the reason why.
  4. Please wrap your item securely and send it back to us at the address at the bottom of the page.
  5. If an item is damaged in transit, faulty or not what you ordered you have a choice of a full refund or we can exchange like for like.
  6. Unfortunately, as we are a small business, we cannot offer free returns right now but are looking at it in the future. However, if it’s our mistake we will pay for the return and refund you the original delivery cost.
  7. We do not accept returns or exchanges for one off custom prints that have been especially designed for you. This excludes current patterns being ordered on a different product.
  8. If you would like to cancel your order, please email us within 24 hours to let us know as printing will commence after this point.
  9. If you have any questions at all please email info@thealternativeatticdesign.com